Earth Breeze places a strong emphasis on customer satisfaction and aims to ensure that every new customer feels comfortable and supported when trying its products for the first time. To make the purchasing experience more reassuring, the company offers a satisfaction guarantee that allows first-time buyers to evaluate the product in real-life conditions before making a final decision. If the product does not meet expectations, customers have a period of 60 days starting from the delivery date to request a refund under the money-back guarantee policy. This time frame is intended to provide sufficient opportunity to use the product in everyday laundry routines and determine whether it is the right fit.

To initiate a return or refund request, customers are required to contact the support team directly via email at hello@earthbreezelive.it.com. Once contact is made, a representative will provide guidance on the next steps, including instructions for returning the product and ensuring the request is properly documented. The support team assists throughout the process to make it as straightforward and transparent as possible for the customer.

It is important that customers do not send items back without receiving prior approval from the support team. Any products returned without authorization may not be eligible for a refund, as proper communication is necessary to track and process returns accurately. Once a return has been reviewed and approved, refunds are issued back to the original payment method used at the time of purchase. The processing time for refunds typically ranges from 7 to 10 business days, depending on the customer’s financial institution. If a refund does not appear within this period, customers are encouraged to follow up with support so that the issue can be investigated and resolved.

For users who are enrolled in subscription plans, flexibility is provided to manage or modify their orders according to personal needs. However, timing plays a key role when making changes. To prevent being charged for the next scheduled shipment, cancellation requests must be completed at least 48 hours before the order is processed or shipped. This requirement exists because subscription orders enter the preparation stage shortly after scheduling, and once fulfillment has begun, changes may no longer be possible. Despite this limitation, customers still retain full control over their subscription accounts, allowing them to pause deliveries, reschedule shipments, or adjust preferences whenever necessary.

In cases where a product arrives damaged or there are concerns regarding quality, Earth Breeze provides additional support to resolve such issues efficiently. Customers experiencing these situations are encouraged to contact the support team using the same email address and include a detailed description of the problem. Providing supporting information, such as photographs of the damaged item, can help speed up the resolution process by allowing the team to better assess the issue and determine an appropriate solution. In most cases, replacement products can be arranged to ensure customer satisfaction. Feedback submitted in these cases is also taken seriously, as it helps improve product quality and overall service standards.